Health and safety

Your health and safety during your stay in Strasbourg is our highest priority.

Alerts for US citizens in France 

Emergency contacts Calling in Europe from outside France, add 00133 and drop initial 0 in numbers below:

  • Alex Neff, director: 0667189233 or 03 88 68 71 44
  • Andrea Neff, assistant director:  0609883458
  • additional contact, Josephine Ntihinyuzwa: 0388614176
  • US Consulate in Strasbourg: 01431222 22
  • Ambulance (SAMU):  15
  • Police:  17 in France, 112 Europe
  • Fire department:  18
  • SOS Médecins: 03 88 75 75 75
  • Poison center: 03 88 37 37 37
  • Isic-Assur: 01 64 970 970.  All students are covered for emergency medical care, repatriation and liability.

Medical care:  For an emergency, dial 15 within France or 112 anywhere in Europe

You may consult the doctor of your choice.   If it is not an emergency, print out the ISIC medical form, take it with you and ask the doctor to fill it out.  Keep all your receipts and turn them in to ISIC for reimbursement. If it is an emergency, get care immediately, contact Alex as soon as you are able.

  • Dr Andlauer or Dr. Heid (Generalists), 32 ave de la Forêt Noire. Walk-in consultations Mon-Fri 10-12 and 5-7. 
  • Dr. Jacques Metzger (Dentist), 28 ave des Vosges
  • Dr. Martine Hoener, (Gynecologist) 20 rue des Pontoniers
  • Dr. Brigitte Soubrouillard (Psychologist who speaks English too), 1 rue St. Léon

If it isn’t an emergency but you can’t make it to the doctor’s office, call SOS Médecins (0388757575).  A doctor will come to your house any time day or night. Costs 75€. 

Pharmacies: identifiable by large green cross.  There is always a pharmacie de garde in every neighborhood open all night.  A list is posted at every pharmacy entrance. The closest one to Accès is at 3 ave de la Forêt Noire

Preventative medicine:  CAMUS is the free university medical service at 6 rue de Palerme: Sexual health, psychological consultations, vaccinations, sports medicine.

Emergency procedures

  • Earthquake, severe weather: Alert is given by 3 undulating sirens. Get under a table stand in an inside doorway. Stay away from windows. Protect your head with your arms.  Leave the building when safe. Beware aftershocks and falling objects from buildings.
  • Hazardous materials release, nuclear incident  Alert is given by 3 undulating sirens.  Go inside, close doors and windows, and if possible, seal them with tape. Turn on radio to France-Bleu Alsace: FM104.1.
  • Fire:  If possible and safe, try to extinguish fire with blanket or extinguisher.  If not possible to control fire, exit the building. Close doors and windows as you leave.  Yell to others to evacuate: “Au feu”.  Pull fire alarm and call the pompiers: 18.  Don’t use the elevator.  Stay close to ground to avoid smoke and breathe through a cloth.
  • Theft:  Contact the police immediately by dialing 17 (or 112) and Accès director.  You may need to file a report at the Hôtel de la Police on the rue du Vieil Hôpital.  If credit card is stolen, call BNP bank to “faire opposition à ma carte de crédit” : 01 40 14 44 00.
  • Evacuation from Strasbourg:  In the event of a major emergency and upon the advice of the US consulate in Strasbourg, Accès will make preparations to evacuate students from Strasbourg.  Students should:  1)  go home or to other safe place 2) call director, or if unreachable, call  one of the other emergency contacts.  3) If we do evacuate we will meet at one of the designated assembly points: CIARUS hostel 7 rue Finkmatt, or place de la gare. From there we will either take a bus or train to a safe destination such as Frankfurt airport.  If instructed to do so, students should pack very lightly and bring their passport.

Avoiding trouble

At night, avoid neighbourhoods with few people, especially around la gare.  Don’t walk by yourself.  You can get a taxi next to train station, on place Gutenberg and place de la République, or by calling 03 88 36 13 13.  Don’t draw attention to yourself on the street by speaking English, being loud or looking lost. On a bus or tram, sit at the front near the driver. In a bar/restaurant, keep an eye on your drink and don’t accept a drink you didn’t see being poured.

If you are being followed or harassed:

  • go where there are other people (a restaurant, a shop, a tram)
  • make noise to get help: “Au secours” or “A l’aide
  • dial 15 or 17 on your cellphone
  • if you have to fight, aim for the nose, eyes, groin or instep. Fingernails and teeth are weapons.
  • If you are a victim of an attack, call the police (17) and Accès director immediately, any time night or day.

Travel prepared

  • Inform Accès and your host family of dates and destinations of travel.
  • Keep a photocopy of your passport and your Accès emergency card and 50€ in an envelope on your person and separate from your other valuables.
  • Register your itinerary with the US Department of State.  It is simple to do and free.  You will be informed by email or phone if there is a threat to US citizens at your destination.